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Isca Elevators Ltd PRIVACY POLICY

Isca Elevators  (the “Company”) is committed to protecting the privacy of its users. This Privacy Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we use it, what we do to protect it, and to assist you in making informed decisions when using our Service.  Unless otherwise indicated below, this Privacy Policy applies to any website that references this Privacy Policy, any Company website, as well as any data the Company may collect across partnered and unaffiliated sites.  

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at www.isca-elevators.com or through our mobile application. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. 

CONSENT

By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are accepting the policies and practices described in this Privacy Policy. Each time you visit our website, or use the Service, and any time you voluntarily provide us with information, you agree that you are consenting to our collection, use and disclosure of the information that you provide, and you are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies to all users of the website and the Service.

By using the Service, you represent that you are at least 18 years of age.  

Contact Details
Our full details are: 
Isca Elevators Ltd
Email address: info@isca-elevators.com
Postal address: 4 Woodlands Enterprise Centre, Pathfields Business Park, South Molton, Devon, EX36 3BY
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@isca-elevators.com


CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If we decide to change this Privacy Policy, we will post these changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any such modifications become effective upon your continued access to and/or use of the Service five (5) days after we first post the changes on the website or otherwise provide you with notice of such modifications. It is your sole responsibility to check this website from time to time to view any such changes to the terms of this Privacy Policy. If you do not agree to any changes, if and when such changes may be made to this Privacy Policy, you must cease access to this website. If you have provided your email address to us, you give us permission to email you for the purpose of notification as described in this Privacy Policy.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT 
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
  • Communication Data that includes any communication that you send to us whether that be through the submission forms on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
 
  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our  Google and website analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
 
  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
 
  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).


Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.
HOW WE COLLECT YOUR PERSONAL DATA
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. 
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.


MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business). 
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time. 
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at info@isca-elevators.com at any time.

DATA SECURITY  
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.


DATA RETENTION  
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.


THIRD-PARTY LINKS  
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

WEEBLY
Our Service is hosted by Weebly, Inc. (“Weebly”).  Weebly provides us with the online e-commerce platform that allows us to provide the Service to you.  Your information, including Personal Information, may be stored through Weebly’s servers.  By using the Service, you consent to Weebly’s collection, disclosure, storage, and use of your Personal Information in accordance with Weebly’s privacy policy available at https://www.weebly.com/privacy.   
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COOKIES  
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Isca Elevators Cookies Policy

About cookies

We value the trust you place in us and we take our responsibility to protect your privacy very seriously. This page explains how we use cookies, what information we collect using cookies and how we use cookies to improve the services we provide via this website. 
What are cookies?
Cookies are small pieces of data in text file format that websites save on your computer. They allow websites to ‘remember’ you and your preferences.
By remembering preferences, they can improve your website experience by removing the need to re-enter information every time you visit.
They can also measure how you use a site, so that potential improvements can be made.
None of the cookies used for our sites can be used to identify you personally.
More information about cookies can be found at aboutcookies.org 
How we use cookies
This website, www.isca-elevators.com, and associated sites use cookies in a variety of places. You can see which cookies we use below, in the table that also shows how long they last for on your computer.
Your browser settings can be set to refuse all cookies. You can also set your browser to alert you whenever a cookie is being sent. However, you should be aware that some of the key features of this website may not function correctly without cookies.
Essential cookies on our site
We use a ‘session cookie’ to run some parts of our website. This cookie is used to identify user sessions between page visits. Without the cookie, parts of our website will not work correctly. This could be because your browser has been set to refuse all cookies or because you have specifically refused cookies from our website.
If you have concerns about our cookies?
We understand that some people have concerns about cookies and their ability to store data. We also appreciate that the types of cookies that cause concerns are those that hold personal information that could identify a user (such as a name, email address or billing details) and those that track a user’s activities across multiple sites.
www.isca-elevators.com does not use any first-party cookies to hold any personal information or track users across multiple sites.

This website uses marketing and tracking technologies. Opting out of this will opt you out of all cookies, except for those needed to run the website. Note that some products may not work as well without tracking cookies.

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24 Hour Emergency Direct Line 5pm-9am 01271 470037

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01769 574782
4 Woodlands Enterprise Centre
Pathfields Business Park
South Molton
Devon
EX36 3BY

Registered Company no: 7798351

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